Returns, Exchanges & Shipping Replacement Policy

At Peak Peptides, product integrity, sanitary handling, and customer satisfaction are important to us. Because the products offered through peakpeptides.co are sensitive research materials that must be maintained under appropriate handling and storage conditions, all sales are subject to the return, exchange, and replacement policies described below.

Returns

Peak Peptides does not accept product returns after an order has been shipped.

This policy exists because once a research product has left our custody, Peak Peptides cannot independently verify how the material was stored, handled, transported, opened, or otherwise exposed after shipment.

Allowing returned products to re-enter inventory could compromise sanitary and product-integrity standards. For this reason, returned research materials cannot be restocked or resold.

Requests to return an unwanted product, a product ordered by mistake, or a product that is no longer needed therefore cannot generally be accepted once the order has shipped.

Exchanges

Peak Peptides does not offer traditional product exchanges after shipment for the same sanitary and product-integrity reasons described above.

If an order qualifies for a replacement because of a verified fulfillment error, shipping damage, incorrect item, missing item, or confirmed loss in transit, Peak Peptides may provide a replacement as described in this policy.

Packages Lost in Transit

If an order is confirmed to have been lost in transit, Peak Peptides will replace the affected shipment at no additional product cost.

A package is not necessarily considered lost simply because tracking has not updated for a short period. Carrier delays and gaps between tracking scans can occur during normal transit.

Peak Peptides may review carrier tracking information and, where appropriate, initiate or wait for the completion of a carrier investigation before approving a replacement.

Once the carrier confirms that a shipment has been lost, or Peak Peptides otherwise determines that the package is reasonably considered lost in transit, we will arrange a replacement shipment.

Packages Marked Delivered

Packages showing a confirmed delivery scan from the shipping carrier are generally considered delivered and are not automatically classified as lost in transit.

If tracking shows delivered but you cannot locate your package, please check your mailbox, parcel locker, front and side entrances, household members, neighbors, building management, and other secure locations where the carrier may have placed the shipment.

We also recommend contacting the carrier promptly because the carrier may have access to additional delivery information. Peak Peptides may assist with available carrier documentation or investigation when reasonably possible.

Damaged Shipments

If your order arrives with significant shipping damage that has affected the product or its packaging, please contact Peak Peptides promptly at info@peakpeptides.co.

Please retain the shipping box, shipping label, internal packaging, and affected products. We may request photographs of these materials so that we can evaluate the issue and, when appropriate, provide documentation to the shipping carrier.

If Peak Peptides verifies that an item was materially damaged during shipment, the affected item may qualify for replacement.

Incorrect or Missing Items

If Peak Peptides ships an incorrect product or an item is missing from your order, please contact us promptly at info@peakpeptides.co with your order information and a description of the issue.

After verification, Peak Peptides will make reasonable efforts to correct the fulfillment error, which may include shipping the correct or missing item at no additional product cost.

Customer Order Errors

Customers are responsible for carefully reviewing product selections, quantities, shipping information, and other order details before completing checkout.

Because products cannot be returned or exchanged after shipment for sanitary reasons, Peak Peptides cannot guarantee a refund, exchange, replacement, or other adjustment when the customer orders an incorrect product, quantity, or variation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order through peakpeptides.co.

Peak Peptides is not responsible for delivery failures, delays, returned packages, or losses caused by incorrect, incomplete, or outdated shipping information supplied by the customer.

If a package is returned to Peak Peptides because of an address issue, any eligibility for reshipment and any additional shipping charges will be evaluated based on the circumstances.

Order Cancellations & Changes

If you need to cancel or modify an order, contact Peak Peptides at info@peakpeptides.co as soon as possible after placing the order.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. However, cancellation or modification cannot be guaranteed once fulfillment has begun.

Once an order has shipped, it is subject to the no-return and no-exchange provisions of this policy.

Refunds

Because Peak Peptides does not accept returns after shipment for sanitary and product-integrity reasons, refunds are generally not issued for products that have already been shipped.

When an order qualifies under the lost-in-transit, damaged shipment, incorrect item, or missing item provisions of this policy, Peak Peptides may provide a replacement rather than a monetary refund.

Replacement Eligibility

Replacement eligibility is determined after review of the circumstances, available tracking information, photographs, order records, carrier information, and other relevant documentation.

Peak Peptides reserves the right to deny replacement requests involving suspected fraud, abuse of this policy, materially inaccurate information, repeated unsupported claims, or circumstances that fall outside the replacement provisions described in this policy, subject to applicable law.

By placing an order through peakpeptides.co, you acknowledge and agree that products are not returnable or exchangeable after shipment due to sanitary and product-integrity considerations, except for replacement situations expressly approved under this policy. Nothing in this policy is intended to limit any rights that cannot legally be waived under applicable law.